MDM Engineer

MSI Group

  • Doha, Qatar
  • Permanent
  • Full-time
  • 13 days ago
Title: MDM EngineerDuration: 4 monthsEmployment Type: Contract (On the Payroll of MSI)Working Hours8:00 AM to 5:00 PM / 6 DaysTravel across 14 service centers to provide on-site monitoring, issue resolution, and ensurecentralized console control from a single pane of management.Required Qualifications
  • Solid troubleshooting abilities with Windows (and ideally macOS/mobile OS)
endpoints.
  • Comfortable performing field visits and resolving issues in distributed
environments.
  • Strong documentation and reporting skills; ability to articulate technical issues to
non- technical audiences.
  • Self-motivated, able to work independently with limited oversight.
  • Excellent communication and coordination skills.
Key Responsibilities
  • Endpoint Central Administration & Monitoring
o Monitor and manage device through the centralized ManageEngine Endpoint central console.
  • Travel & On-site Support
o Visit each of the 14 service centers proactively or upon escalation to resolve local endpointissues and ensure proper device functioning.
  • Issue Resolution & Escalation
o Diagnose and resolve MDM-related issues promptly, such as device non- compliance, enrollmentfailures, or deployment errors; escalate complex cases to senior administrators or vendor supportwhen needed.
  • Central Console Operations (Optional)
o Implement changes, update configurations, deploy apps/patches, and manage profiles/policiesremotely via the Endpoint Central console.
  • Documentation & Reporting
o Generate operational and compliance reports for device status, security posture, and performancetrends.

Bayt