Reservations and Revenue Intern

Doha, Qatar
Training
Full-time

7 hours ago
Apply easily

Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,
Join us and become a Heartist®.Job DescriptionWe are seeking a dynamic and detail-oriented Reservations and Revenue Intern to join our team. In this role, you will assist in managing reservations with precision while gaining hands-on experience in revenue management strategies that maximize hotel profitability. This internship offers a unique opportunity to learn both the operational and commercial aspects of the hospitality industry, developing skills in reservations accuracy, customer service, and revenue optimization.What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:Consistently deliver exceptional, friendly, and engaging service to guests and clientsAssist in processing reservation requests via phone, email, and online booking systemsMaintain accurate and up-to-date records of all reservations, ensuring all data is correctly entered into the systemCommunicate proactively with guest to confirm bookings and provide clear information on availability, pricing, and servicesCoordinate closely with other departments to ensure smooth and efficient handling of all reservationsIdentify and resolve any booking issues or discrepancies promptly and professionallySupport clients throughout the reservation process by providing excellent customer service and assistanceCollaborate with the Revenue Management team to monitor booking trends and assist with data collectionActively participate in team meetings and training sessions to develop your skills and deepen your understanding of reservations and revenue managementQualifications

Currently enrolled in a college or university program, preferably in Hospitality Management, Business Administration, or a related field.
Strong attention to detail and excellent organizational skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team. - Customer service experience is a plus.
Ability to multitask and manage time effectively in a fast-paced environment.

Additional InformationYour team and working environment:We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.

MGallery