Customer Service Agent (Qatari & children of Qatari mother)

• Interview and advise customers on all aspects of the bank's full range of products and services, assess opportunities for cross selling.
• Engage in marketing activities of the branch and endeavour to identify and introduce new customers to the bank.
• Conduct proactive calls when introduce special short time promotions in order to attract new customers to the bank.
• Assist the customers in completing the required formalities as per bank's requirements, relating to the type of transactions they wish to avail.
• Promote electronic and self-service channels by educating customer to use ATMs,POS, call Centre, SMS,IVR Bank direct etc.
• Receive customer complaints, liaise with appropriate departments and ensure resolution in order to achieve customer satisfaction.
• Arrange to forward all signed documents with the necessary approvals to the Opening Workstation for processing.
• Ensure dispatch of all customer transactions received by branch to opening workstation and customer delivery as necessary and within agreed time frames.
• Ensure completion of all financial and non-financial transactions passed during the day.
• Liaise with branches, departments and risk management with regard to referrals/follow ups to ensure completion based on SLA's.
• Follow-up on identified business opportunities and regularly update team leader about portfolio's accounts development.

• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account 'international leading practice', improvement of business processes, cost reduction and productivity improvement.

• Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.

• Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.

• Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.

• Perform other related duties or assignments as directed.

• Performance and Analytics unit
• Customer Service Representative
• PIC of Credit team
• PIC of Marketing team
• PIC of Operation team

• Branch Customer

Commercial Bank