WPS Senior Engineer
- Doha, Qatar
- Permanent
- Full-time
Location: Qatar
Availability: Locally available candidates preferredJob Summary
The WPS Senior Engineer is responsible for delivering technical expertise and support for workplace technology solutions. This includes overseeing the design, implementation, and maintenance of office infrastructure, troubleshooting technical issues, and optimizing workplace systems. The role ensures adherence to service level agreements (SLAs), internal compliance policies, audit standards, and IT security requirements.Key ResponsibilitiesAdministrative ResponsibilitiesFollow all relevant policies, processes, and standard operating procedures to ensure consistent and controlled work practicesSupport knowledge transfer to junior staff by mentoring and sharing job-specific expertiseFunctional ResponsibilitiesProvide senior-level technical support and ensure effective end-user service delivery while meeting SLA targets and audit requirementsInstall, configure, and maintain desktops, laptops, printers, and mobile devices, ensuring compliance with internal security standardsCollaborate with internal teams to resolve complex technical issues and ensure alignment with IT governance and continuity protocolsManage and resolve incident and service request backlogs in a timely mannerSupport the rollout of workplace technologies, including software updates, patches, and system upgradesDevelop and maintain technical documentation such as SOPs, user guides, and knowledge base articlesLead or contribute to hardware refresh projects, enterprise deployments, and configuration rolloutsMonitor industry trends and recommend modern technology solutions to improve end-user productivityMentor junior engineers and contribute to their development in both technical and compliance-related aspectsSupport asset tracking, compliance documentation, and audit readiness activitiesPromote adherence to ISO and ITIL-aligned procedures among team membersJob RequirementsAcademic QualificationsBachelor’s degree in Computer Science, Information Systems, Engineering, or related fieldExperienceMinimum of 4 to 5 years of hands-on experience in onsite IT support or desktop engineeringTechnical Skills and CompetenciesStrong knowledge of computer hardware, software, operating systems, and networksProven skills in troubleshooting desktops, laptops, printers, and peripheral devicesFamiliarity with TCP/IP, DNS, DHCP, VPN, and related network protocolsSound understanding of cybersecurity principles and data protection practicesExperience using tools such as Microsoft SCCM, Intune, and third-party patch management systemsExcellent interpersonal and communication skills for end-user engagementAbility to document support tickets and maintain accurate technical recordsStrong time management and prioritization skills to meet service targetsWillingness to learn and adapt to new IT trends and workplace technologiesEffective team collaboration across technical and operational unitsProficiency in remote support tools and practicesRelevant certifications such as CompTIA A+, MCDST, or Microsoft Certified preferredExperience supporting mobile devices and Active SyncFamiliarity with ITSM tools such as HP/Microfocus Service Manager is an advantageInternal StakeholdersService Delivery TeamsIT Operations TeamsExternal StakeholdersEnd Users and ClientsHealth, Security, Safety, and Environmental ComplianceEnsure compliance with internal HSE standards and promote safe, secure, and environmentally responsible work practicesOther DutiesPerform additional tasks or duties as assigned by management