Job Summary: We are seeking a skilled and motivated Software Service Engineer to join our team in Doha, Qatar at our office and customer location. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. You will communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively in a team, and apply ITIL principles. The ideal candidate should have excellent verbal and written communication skills, experience with ticketing systems, and technical expertise to solve problems. Multilingual language skills, such as French and Arabic, are advantageous. A service-oriented mindset, understanding of customer needs, proactive attitude, and ability to handle sensitive information with attention to detail are also essential. You will collaborate with other global locations to ensure the smooth operation of these applications.Technologies :SQL quieries , DB , PostgreSQL , ORACLE DBRed hat linux , linux , basic linux terminal commands , basic windows knowledgeTickiting systemsScripting and automation (Preferably python) ,automated testing ,API ,REST API , SOAPvirtual devices , VDI , virtual machines , VMWare , virtual boxJSON and xml payloadsTools and programming languages :DBeaver or any other DB workbench , ITSM tickting tool , freshservice tickiting tool , python ,JAVA , KAFKA , RabbitMqapache servers , web servers , load balancersSkills and other:Patches , patching , system checks , operating systems (linux and windows)SLAWord and excel skillsDebugging skills , analytical skillsTroubleshooting skillsAttention to detailsConfiguration , configuring srevers
