Officer -Patient Experience Customer Services
Power International Holding
- Qatar
- Permanent
- Full-time
- Ensure that a positive patient/visitor experience is well maintained in the area.
- Assist in planning, directing and overall coordination of Guest Relation services.
- Interact directly with patients, families, visitors and staff on a daily basis.
- Facilitate real time service recovery as it directly connects to the patient and their family.
- Coordinate and maintain staff competency in the area of bereavement and family and patient centered care.
- Serve as a bereavement resource while on duty.
- In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty.
- Oversee the day-to-day customer operations to ensure delightful customer experience at all stages of the customer engagement.
- Assist the Director in establishing coordination with the internal teams to deliver seamless customer service.
- Assist the Director in establishing value generating business partnerships.
- Oversee the day-to-day partner operations to ensure fruitful partner experience.
- Strong Knowledge of the Healthcare industry
- Ability to analyse data in an accurate and time efficient manner
- Understanding of confidentiality and safeguarding procedures
- Excellent customer service and the ability to communicate efficiently
- Interested in skills training and development
- Good at problem solving and multi-tasking
- Professional, flexible, and positive
- Willingness to work as part of a team
- Ability to work autonomously
- Ability to work to a very high standard
- ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.