Reference Services Manager

• Oversee and facilitate objective setting; strategic planning; evaluation for the activities of the Sciences, Social Sciences and Humanities units within Research and Learning; and the development of policies & procedures - including evaluations of staff performance, departmental reference services, liaison activities, etc.
• Ensure that best practices and professional guidelines and standards are followed to achieve high levels of customer service and satisfaction in an effective and innovative manner.
• Support the departmental staff selection process, including selecting candidates, conducting interviews, and making hiring recommendations
• Recommend, lead, supervise, and evaluate departmental staff, which may include Graduate Trainees, Interns, full and part-time staff members, and volunteers
• Ensure effective departmental participation in reference and readers' advisory services through the Qatar Reference Service
• Lead information literacy and learning activities, such as programs, classes, and individual consultations, and ensure that activities meet the needs of Library customers
• Lead promotional activities, such as library displays, postings on social media, etc., to promote library services to researchers, the Education community, and the general public
• Participate in the development of multilingual physical and virtual collections in the Sciences, Social Sciences and Humanities to meet the needs of diverse users. In close collaboration with Manger of Collection Development.
• Provide direction and mentoring for the research process to ensure that a wide range of activities capture the behaviors of QNL users to inform the development of services and collections.
• Supervise the active interaction with faculty, researchers, students and the general public to determine user needs in order to be able to respond to them
• Ensure that displays highlight and meaningfully interpret collections and services
• Keep abreast of best practices in teaching methods and technologies in order to facilitate active learning, critical thinking, and learner collaboration
• Serve on designated committees throughout the library, QF and the wider community as needed
• Participate in outreach programs to support research, education and community needs
• Contribute to the profession by publishing, presenting, and / or participating in professional organizations
• Keep abreast of developments, trends and issues in all areas of responsibility
• Other tasks as assigned

• Master's degree in Library or Information Science accredited by the American Library Association or foreign equivalent. An additional degree in one of the areas of responsibility preferred
• 8 years of professional library experience in an academic, research or metropolitan public library
• Strong interpersonal communication and presentation skills in both oral and written English and Arabic, with the ability to articulate ideas clearly and concisely. Native speakers of Arabic are required to have high IELTS or TOEFL scores.
• Proficiency in MS Office applications

Qatar National Library