Order-Taker (Room Service) - Waldorf Astoria Lusail Doha

Hilton

Doha, Qatar
Permanent
Full-time

28 days ago

An Order-Taker is responsible for taking Room Service orders in a professional, timely, and efficient manner to deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.What will I be doing?As an Order-Taker, you would be responsible for the below;

Answer guest calls in a warm and friendly manner
Take orders and manage the service chart
Monitor activity to determine order flow
Respond to guest inquiries and requests in a timely, friendly, and efficient manner
Perform opening and closing duties, as needed
Help fellow team members and other departments whenever necessary to maintain a positive working relationship
Attend all mandatory training as instructed by the management team
Attend all the daily briefings and meetings together with the team
Receive complaints and resolve problems
To maintain timekeeping and personnel records
Monitor compliance with safety and hygiene regulations
Maintaining high levels of communication and teamwork at all times

An Order-Taker is always working on behalf of our Guests and other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Excellent verbal skills
Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Previous experience in a similar role
Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton

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