Reservation Agent

Radisson

Doha, Qatar
Permanent
Full-time

1 month ago

TASKS, DUTIES AND RESPONSIBILITIESMAXIMISES HOTEL REVENUE AND GUEST SATISFACTIONGreets guests over the phone in a friendly, courteous manner

Records reservation information accurately; identifies and records group and

transient business codes

Informs other departments of VIP arrivals
Identifies commissionable reservations and secures required information
Records and processes deposit information
Identifies and records special billing instructions; approves credit after consultation with the Revenue Manager
Files all reservations in a systematic order for easy referral
Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
Records requests for special accommodations and suites
Advises and assists Front Office Manager to notify Radisson Worldwide Reservations Centre of rates and availability status
Assists with the preparation of the four day forecast and VIP list
Achieves maximum occupancy and average rate by utilizing yield management
Uses up-selling techniques
Handles all special requests appropriately
Pre-blocks all special requests or VIP accommodations accurately
Keeps Front Office Manager informed of new group bookings
Utilizes guest history files for personalized service at the hotel
Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
Acknowledges assigned reservation faxes and messages
Practices ‘Yes I Can’ attitude

REQUIREMENTS· Minimum 3/ 4 years in the same position in a 4/5 star hotel.. Having a good knowledge in the opera pms system.· Natural attitude towards providing excellent quality service.· Good command of English Language and Arabic.· Age – 25 to 30 Years· Able to work under pressure in a fast paced, dynamic and challenging work environment.Salary QAR. 2100/ - + Accommodation + Meals + TransportationAbout Company: "The Radisson Blu Hotel in Doha is renowned for its attentive service and picturesque backdrop. Modern, stylish skyscrapers surround the hotel’s premium location. At our Doha hotel, guests will find 583 stylish, well-designed rooms in a modern building that blends in seamlessly with this affluent, rapidly growing capital. Nine on-site restaurants and four all-day dining cafés and bistros mean our guests never have to leave the hotel when hunger sets in. The restaurants serve an astounding array of international and local dishes. Guests can go for after-dinner drinks or a casual business meeting in one of our 7 bars; included are an upscale, stylish library bar, a lush pool bar, and Doha’s largest entertainment nightclub, Qube, just to name a few. For our guests wanting to stay in shape or recharge batteries during their stay? Here they’ll find an abundance of recreational activities and world-class amenities, including two large, fully equipped gymnasiums; two sparkling pools; squash and tennis courts; an outdoor Jacuzzi; massage facilities; volleyball, basketball and badminton courts; and more."

Radisson

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