Customer Experience Manager - Telecom (CEM001)

Foreground

  • Doha, Qatar
  • Permanent
  • Full-time
  • 10 days ago
Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.Responsibilities
  • Define and implement customer journey and experience strategies.
  • Oversee call center, digital, and in-store service operations.
  • Monitor NPS and customer satisfaction scores.
  • Lead service recovery and complaint management processes.
  • Collaborate with product and marketing teams for seamless client experiences.
Qualifications
  • Bachelors degree in Business, Communications, or related field.
  • 8+ years in customer experience management, telecom preferred.
  • Proven track record in service transformation initiatives.
  • Strong analytical and communication skills.
  • Bilingual Arabic/English essential.

Foreground