Manager Research & Strategy (m/f/d)
- Doha, Qatar
- Permanent
- Full-time
- Lead competitive benchmarking, voice-of-customer analysis and macro-environment scanning to support the development of differentiated product positioning.
- Translate customer insights and industry trends into structured strategic recommendations, scenario plans and opportunity frameworks.
- Work closely with the SVP, VP and other senior stakeholders to support strategy formulation, long term planning and cost justifications where required.
- Develop comprehensive business cases for new cabin products, seating upgrades, IFE system, connectivity enhancements, and onboard experience initiatives. This shall include detailed financial modelling, ROI analysis, and strategic recommendations.
- Track emerging innovations, technologies and customer behaviors across aviation, hospitality, tourism and lifestyle sectors to inspire future product directions.
- Drive qualitative and quantitative research initiatives (customer surveys, focus groups, competitor analysis) where applicable to capture passenger expectations and market trends.
- Lead or support continuous improvement initiatives, redefining business processes, SOPs, and KPIs to enhance the Department's operational efficiency and service delivery.
- Perform other department related duties as directed by Line Manager or Head of Department.
We are looking for a passionate and dynamic professional to join the Product Development and Design.
- Bachelor's or Master's degree in Business, Strategy, Aviation Management or related discipline with a minimum of 7 years' experience in strategy, product research, insights and/or management consulting roles, preferably in aviation, travel, hospitality or related sectors.
- Certification in Lean Six Sigma (Green Belt or higher) or equivalent methodologies with demonstrated experience in process improvement, SOP development and KPI framework design.
- Proven ability to support strategic planning through structured analysis and insight driven recommendations and proficiency in leveraging AI tools to run research and analyses large datasets for deeper insights.
- Skilled in benchmarking and maintaining competitor intelligence databases and delivering periodic strategic market updates
- Excellent verbal and written communication skills, with demonstrated ability to articulate and influence senior stakeholders.
- Proficient with MS Office, especially Excel and PowerPoint, preferably with experience in creating performance dashboards, tracking project timelines, executive level presentations, and preparing reports for management review.