Job SummaryTo serve as the strategic interface with assigned business unit or functional area for solution discovery, service management, and relationship management.Serves as the business relationship link between Business Units and IT.Job Responsibilities 1Implements ERP system, trainings & support.Performs business process re-engineering, GAP analysis and workarounds.Understands business problems and opportunities in the context of company's requirements and recommending solutions to enable organizations to achieve goals and improve business processes.Provides expertise and address L2/L3 support in the assigned business function for ERP systemsProvides L1 technical support during implementations and supportConducts UAT, obtain sign-offs and prepare go-live plans for all systems implementationsMonitors support issues resolutions as per the agreed timelines and SLA.Prepares report as required by senior management and circulate with stakeholdersProvides/extracts information/analytics from ERP Systems for management on need basis.Identifies/incorporates best practices and lessons learned into program plans.Conducts the need assessment and assisting group companies in developing and deploying best business strategies, Project planning and co-ordination, change management and project risk management.Initializes the projects, reviewing quality control, system implementation control and documentation.Liaises with project stakeholders on an ongoing basis.Ensures policies and procedures are being followed.Job Responsibilities 2Additional Responsibilities 3Job Knowledge & Skills8+ years of SuccessFactors experience in Employee Central and Employee Central.Holder of active Employee Central Professional certificateWorked on landscape of EC integrated with SAP S4HANA for Payroll.Minimum 4 End to End implementation experience in SF Employee Central with Time Off & Timesheet and Benefits.Experience in supporting the configuration, maintenance, and operation of the SuccessFactors Employee central , offboarding including RBP, EC- S4 Integration integrations and Canvas reports.Knowledge of implementation of ERP and conjoined vertical specialized systems.Knowledge of Enterprise Architecture and industry best practices.Knowledge of finance and accounting laws and regulations, where applicable.Knowledge of Construction, projects, FMCG industries related processes, as per assigned business unit.Job ExperienceTotal 10 years work experience7 years industry related experience3 years in the GCC region (preferred)CompetenciesCollaborationAccountabilityResilienceQualityLeadershipCreates Strategy - DevelopingDrives Performance - DevelopingDevelops Future Leaders - DevelopingAgile Development Processes L3External Stakeholder Management L3IT Methodologies L3Governance & Regulations L3Program Management L3EducationBachelor's Degree in Information Technology or Computer ScienceProfessional Qualification in Certifications in Tier-1 ERP systems from Microsoft, SAP or Oracle
