Support and Maintenance Engineer - Network Administrator

• Answer calls, provide timely solutions to customer issues, and ensure satisfactory closure within agreed timelines.
• Available to work on 24/7 shifts as required.
• Assist customers in troubleshooting and resolving incidents, escalating to the appropriate team if needed.
• Execute planned daily maintenance operations on the deployed solution to maximize uptime as per SLA.
• Ensure accurate storage of historical incident data for efficient problem-solving.
• Log system details to assist in the generation of technical activity and KPI reports.
• Engage in software acceptance and integration before site deployment.
• Participate in product migration and deployment at customer sites.
• Perform Network Admin role as a backup, including maintaining and troubleshooting computer networks.
• Stay updated with industry best practices, emerging technologies, and security threats.
• Train customers and team members on the solution and technology as required.

• Bachelor’s degree in computer science or equivalent.
• Proven experience as an application support and maintenance engineer, with at least 7 to 8 years of experience in a distributed environment.
• Moderate to good experience in performing Network Admin tasks.
• Extensive understanding of Windows and Redhat Linux.
• Excellent problem-solving and analytical skills.
• Fluent in English; knowledge of Arabic is an added advantage.
• Strong communication and interpersonal skills.
• Knowledge and experience in Java, .NET integration (C#, .NET Core, MVC, web forms),
• Knowledge and experience in Java, .NET integration, Webservices/REST API, Microservices on Kubernetes/Docker, Identity Access Management, Webservices Middleware, IIS, Apache Web Server, CI/CD, and Database Management.
• Desirable knowledge in PKI, IAM Solution, HSM, Android/iOS platforms, VMware infrastructure, Storage and SAN, Backup solution, and Network configuration

Brixio