Client Advisor, Qatar
Bulgari
- Qatar
- Permanent
- Full-time
- Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
- Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
- Establish and develop relationship with existing clients and engage new customers to the brand.
- Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
- Contribute to the store and service KPIs achievement.
- Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
- Perform all CRM one to one activities.
- Apply all sales related procedures and guidelines.
- Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
- Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
- Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.