Call Center Representative

Qatar
Permanent
Full-time

8 days ago

We are looking for a Call Center Representative to provide professional customer support and ensure a positive client experience. The role involves handling inquiries, complaints, and service requests across multiple channels.Key Responsibilities

Respond to customer inquiries, complaints, and feedback via phone, email, chat, and other channels.
Process orders, returns, and exchanges accurately.
Escalate complex issues to the appropriate teams when necessary.
Maintain accurate records using CRM software.
Ensure compliance with company policies, data security, and confidentiality standards.

Skills

Excellent communication and interpersonal skills.
Strong bilingual proficiency in Arabic & English.
Ability to manage stressful situations with professionalism.
Competent in CRM software and Microsoft Office.
Strong attention to detail and problem-solving skills.

Qualifications

High school diploma or equivalent (relevant certifications in Customer Service, Call Center Operations, or Communication Skills are a plus).
2-3 years of customer service experience, preferably in transportation or a similar sector.
This is a contract position based in Qatar.

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