IT Supervisor-Qatar
International SOS
- Qatar
- Permanent
- Full-time
- Provide technical assistance and support for computer systems and software.
- Answer questions or resolve computer problems for clients in person, via telephone or from a remote location.
- Install, modify, and repair computer hardware and software. Train users to use new or modified equipment and software programs.
- Read technical manuals, confer with users and conduct research to solve problems as they arise.
- May also refer major hardware or software problems to vendors or technicians for further resolution.
- To provide technical support for computer systems and users.
- To install, configure and troubleshoot computer hardware and software.
- To maintain network infrastructure and ensure its proper functioning.
- To resolve technical issues arising out of computer usage.
- To protect user data and system security by implementing various measures
- 5+ years' experience managing IT infrastructure, services and support in a similar environment: multiple servers, applications (on-premise and cloud), file/print, database, mail, mobility. 350+ end users.
- Experience supporting multiple sites across a region\continent.
- Experience of working in a global organization, with the ability to thrive in a multi-cultural work environment.
- Experience supporting remote and isolated sites (low bandwidth links, connectivity issues).
- Experience of engagement with business stakeholders throughout a large organization to ensure the delivery of effective IT services and support to meet business requirements.
- Experience working within a large distributed IT organization which includes out-sourced and shared services teams.
- Proven experience managing IT OPEX & CAPEX budgets and liaison with a finance department to ensure IT expenditure is controlled.
- Experience managing a technical team including 2nd & 3rd line support engineers
- Experience managing 3rd party service providers and vendors
- Experience supporting Dell hardware and Microsoft OS an advantage
- Previous experience providing IT services and support to a call centre environment highly beneficial
- Educated to degree level or equivalent
- Technical qualifications such as CompTIA A+, Microsoft MCSA/MCSE, Cisco CCNA an advantage.
- Demonstrable knowledge of ITIL service delivery framework, ITIL qualifications beneficial.
- English language skills (oral and written) an absolute must. Knowledge of an additional language is a significant advantage.
- Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
- Minimal travel is required for the role - occasional trips to support smaller sites in the Americas region