Host / Hostess
- Doha, Qatar
- Permanent
- Full-time
- Greet and welcome guests as they arrive at the restaurant with a friendly and professional demeanor.
- Assist guests with reservations, provide accurate wait times, and manage the seating process efficiently.
- Coordinate seating arrangements based on guest preferences, restaurant capacity, and reservation schedules.
- Ensure guests are seated promptly and that tables are prepared and ready for their arrival.
- Manage and update the reservation system, including phone, online, and walk-in bookings.
- Handle special requests, such as seating preferences and dietary restrictions, ensuring all guest needs are met.
- Provide information about the restaurant, menu options, and special promotions to guests.
- Address guest inquiries and concerns with professionalism and courtesy, ensuring a high level of guest satisfaction.
- Assist with daily operational tasks, including maintaining the cleanliness and organization of the host stand and entrance area.
- Collaborate with the service team to ensure smooth communication and coordination between front-of-house and back-of-house operations.
- Engage with guests to gather feedback and relay any relevant information to management.
- Monitor guest flow and adjust seating plans as needed to optimize the dining experience.
- High school diploma or equivalent required.
- Previous experience in a similar role within the hospitality or food & beverage industry is preferred but not required.
- Knowledge of reservation systems and basic computer skills are an advantage.
- Exceptional interpersonal and communication skills, with the ability to interact positively with guests and colleagues.
- Strong organizational skills with attention to detail and the ability to handle multiple tasks simultaneously.
- Ability to remain calm and composed in a fast-paced environment.
- Friendly, professional, and approachable demeanor.
- A passion for delivering outstanding guest service and creating a memorable experience.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.