Virtual Recruitment Event | Contact Centre Agent for Doha Contact Centre | German Speakers

Qatar Airways

  • Doha, Qatar
  • Permanent
  • Full-time
  • 16 hours ago
Virtual Recruitment Event | Contact Centre Agent for Doha Contact Centre | German SpeakersRef #250000JBLocationQatar - DohaJob familyCustomer Service
  • Closing date: 30-Sep-2025
Begin your journey with us.Our story started with just four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure, instead, we dare to achieve what's never been done before.So, whether you are creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story, a story of spectacular growth and determination.Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.Calling all ambitious German Speakers to join our Doha Contact Centre team and start writing your own story with Qatar Airways Group.About the JobIn this role, you will be responsible for providing exceptional customer support to our German-speaking customers while also assisting English-speaking customers. You will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat.Your specific responsibilities will include:Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.Support E-commerce, Trade and Frequent Flyer Program activities.Process ticket refundsQualificationsAbout youThe ideal candidate for this role will have the following qualifications:Education background and ExperienceHigh School Qualification with 1 year of job-related experience in Customer ServicesComputer Literate and good typing skillsCommunication SkillsHave excellent communication skillsFluent in German and English language.Display active listening skillsEfficient in managing call from a high-volume and fast-paced environment.Quality and skillsInteractive, customer service oriented with warm, cheerful and expressive personality.Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.Polite, reliable, knowledgeable and able to adapt to changing requirements.Open to new learnings and flexible to adapt to new concepts and system.Able to perform under pressure.Flexible to work on shifts. Including night shiftsBe part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.Together, everything is possible.How to apply
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=250000JB

Qatar Airways