Airline Customer Contact Centre Agent - German Speaker (Contact Centre Doha)
Qatar Airways
- Doha, Qatar
- Permanent
- Full-time
- Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
- Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
- Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
- Support E-commerce, Trade and Frequent Flyer Program activities.
- Process ticket refunds
- High School Qualification with 1 year of job-related experience in Customer Services
- Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.
- Computer Literate and good typing skills
- Have excellent communication skills
- Be fluent in English and German
- Display active listening skills
- Efficient in managing call from a high-volume and fast-paced environment.
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Polite, reliable, knowledgeable and able to adapt to changing requirements.
- Open to new learnings and flexible to adapt to new concepts and system.
- Able to perform under pressure.
- Flexible to work on shifts. Including night shifts