Captain Waiter

• Ensures food safety requirements are met.
• Oversees the quality and safety of food served to customers according to food standards.
• Assists in maintaining good and professional relationship with customers and addresses any customer requests, suggestions and complaints

• Ensures that all food and beverages are of the specified quality and quantity and that is ready for service at all times.
• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm
• Takes an active role in coaching and developing junior staff.
• Responsible for clearing, collecting and returning food and beverage items to proper area.
• Works with fellow staffs and managers to ensure that the dining location reaches its full potential.
• Cleans and sanitizes tables and chairs when necessary.
• Ensures clean and sanitized utensils and glassware's is done before each meal.
• Cleans and sanitizes the entire dining room or cafeteria after each meal serving as prescribed in the Standard Sanitation Operating Procedure Checklist.
• Assists in the preparation of functions and private parties as directed.
• Adheres to correct hygiene and sanitary practices in accordance to Customer sanitation standards
• Oversees the activities of the employees working in shifts in order to ensure continuous operations

• Knowledge of Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of food and services

• Familiarity of various health and safety regulation

• Knowledge of foreign languages orally or written in the hospitality sector in order to communicate with colleagues, customers or guests.

• Handling customer complaints

• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet/restaurant

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Power International Holding