Help Desk/Communication Focal Point
GovCIO
- Qatar
- Permanent
- Full-time
- Serve as the focal point for user issues and tracking;
- Be the first-level support for desktop and network issues;
- Escalate incidents that cannot be resolved to the NCC and then the NOSC;
- Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;
Clearance Required: SecretRequired Skills and Experience:
- IAT-II Certification
- - MCSA-Windows Server 2012/2016 or newer or MCSA-SQL Server 2012/2014 or Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft Certified
- - 3-5 years’ experience in: design, maintenance, and operation of small to medium networks; administrating corporate or business' user accounts managing mail servers, printer servers, and web servers; systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment; AND
- - Experience in analyzing and troubleshooting military networks to include: Microsoft Windows Operating Systems; Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote); Microsoft Active Directory 2008/2012 or later version; Network server backup; DHCP, DNS, WINS, and domain controllers; BMC Remedy; hardware troubleshooting, installing, servicers, personal computers, and peripheral equipment; software installation, maintenance and sustainment; customer service and remote support