Reservations Agent

Qatar
Permanent
Full-time

1 month ago

Job Category: Hotel-ReservationsJob Description:Are you passionate about creating seamless guest experiences? Join our team as a Reservations Agent and be the voice behind every smooth arrival and memorable stay!Open the door to a great stay and endless possibilities at Staybridge Suites Doha Lusail. Strategically located just 10 minutes from downtown Doha, a 30-minute drive from Hamad International Airport, Staybridge Suites Doha Lusail offers modern serviced apartments for guests looking for a home away from home in Qatar. Stylishly designed and furnished with thoughtful amenities for short or extended stays, each serviced apartment is fitted with separate bedrooms, a living area, a full kitchen, a laundry machine and a workspace for the perfect blend of work, relax, and play. A collection of one, two- and three-bedroom apartments are available for single professionals or families looking to stay in the rapidly developing business district of Lusail. Maintain your workout regimen in the fully equipped Fitness Centre, or take a dip in the swimming pool. Grab your essentials at The Pantry, a 24-hour convenience store. Shop unique items from local and international brands all in one space at My Space Café & Concept Store. Complimentary Wi-Fi internet access is available for guests to work and stay connected. Discover what Doha has to offer with famous attractions such as the historic Lusail Stadium, Souq Waqif, Katara Cultural Village, Corniche, The Pearl, Westbay, Lagoona Mall and Place Vendome Mall with just a 10-15-minute drive away.A little taste of your day-to-dayEvery day is different, but you'll mostly be:

Handle reservation inquiries via phone, email, and online platforms
Ensure accurate entry of booking details and maintain updated records
Accurately record customer information and charge credit cards upon successful reservations
Resolve reservation-related issues with professionalism and care
Maximize rooms revenue through the conversion of telephone calls into sales
Be fluent in all hotel products and services
Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.

What we need from you

1 to 2 years of progressive work-related experience in the same role
Strong communication skills in English
Familiarity with PMS systems (Opera)
Customer-focused attitude with excellent attention to detail
Ability to work both independently and within a team environment.
Have strong capabilities in handling technicality of revenue-generating mediums

About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?About the Team: We all know there's no place like home. But why should that stop us from creating elevated suites and community for both short and extended stay guests? At Staybridge Suites®, guests can enjoy a free, hot breakfast; complimentary evening social hour with appetizers three nights a week; and a friendly chat with new friends around the outdoor firepit. In over 300+ hotels globally, our inviting spaces offer a greater sense of community and thoughtful service that give guests the freedom to relax, work, and play. Just like our colleagues. We'll help you create the warmest welcome. Whether you're preparing a suite exactly as your guest wants it, hosting The Social, or just knowing guests by their name, rather than their room number. Your big-hearted personality will help guests feel free to be themselves.

IHG Hotels & Resorts

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