Customer Service Representative
Milaha
- Qatar
- Permanent
- Full-time
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Communicate to the clients/customers regarding the cargo which have been shipped via land, air or sea freight
- Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report
- Monitor daily shipments, handle any issues that may have occurred such as lost shipments, Ship on Board (SOB) status, Shipment status, Container loading and positioning, etc.
- Liaise with all overseas agents, major shipping lines and airlines in procuring the best rates as per the customer's requirements
- Ensure a high level of customer satisfaction and maintain a closed contact with all customers
- Upload incoming shipments details into Warehouse Management System (WMS)
- Provide to Assistant Manager weekly inbound and outbound volume reports by customer
- Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders
- Coordinate with the Warehouse Operations team to find solutions and resolve matters in relation to customer's queries
- Maintain records of interactions/shipments with the customers in an orderly manner
- Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Assist A/R collections and support team members when needed
- Perform other job-related duties as assigned
- Diploma in a relevant fieldProfessional Experience:
- 2-3 years of experience in customer service role
- Previous experience in the logistics industry is a preferredGeographic Experience:
- Middle East/GCC ExperienceComputer Skills:
- Working knowledge of Office and web applications
- Experience in using modern WMS systems including barcoding, Master data, RF, etc..Language Skills:
- Fluent in English - both written and spoken
- Other languages is a plusMarket/Industry/Functional Knowledge:
- Strong knowledge of the GCC logistics market
- Strong knowledge of local and regional customs procedure and legislation
- Understand and be able to exploit customer opportunities within and outside of Qatar