Chief Operating Officer - Airport

Job purpose:
The Chief Operating Officer (COO) – Airports is responsible for the strategic and operational oversight of all airport operational functions, ensuring seamless, safe, and efficient airport services aligned with international standards. The COO drives operational excellence, cost optimization, passenger experience, and regulatory compliance across airport facilities and services. This role plays a critical part in executing the CEO’s vision, translating strategy into actionable operational plans, and sustaining high performance across the airport value chain.

Responsibilities:
• Adhere to all compliances with aviation safety regulations (ICAO, FAA, EASA, local CAA) and security protocols (TSA, ICAO Annex 17).
• Develop and ensure emergency response plans (aircraft incidents, security threats, natural disasters).
• Maintain the airport’s Safety Management System (SMS) and Security Management System (SeMS).
• Conduct regular risk assessments, audits, and drills to ensure compliance with regulatory bodies.
• Coordinate with government agencies (TSA, CBP, police, fire services) on security and emergency
preparedness.
• Enhance passenger flow efficiency (check-in, security screening, boarding, baggage claim).
• Monitor service level agreements (SLAs) with airlines, concessionaires, and ground handlers.
• Address customer complaints and implement improvements based on feedback (ACI/ASQ surveys).
• Oversee maintenance of airport facilities (runways, terminals, parking, utilities).
• Manage capital improvement projects (expansion, renovations, technology upgrades).
• Ensure sustainability initiatives (energy efficiency, waste management, carbon reduction).
• liaise with airlines, air traffic control (ATC), customs, and immigration authorities.
• Work with retailers, F&B operators, and parking management to enhance commercial performance.
• Represent the airport in industry forums, regulatory meetings, and crisis communications.