Reservation Agent
Accor
- Doha, Qatar
- Permanent
- Full-time
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job Description
- Provides a friendly and personal welcome for guests
- Ensures that administrative procedures never take priority over guest relations
- Makes every effort to meet guests' needs to conclude a sale
- Deals swiftly, efficiently and sensitively to all guest requests and follows through
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Conveys the brand and hotel image through his/her irreproachable attitude
- Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
- Identifies the new customer and modifies the sales pitch accordingly
- Informs customers about the services on offer at the hotel and encourages them to use it
- Maximizes upselling and offers appropriate room category for the guest
- Be familiar with the local area around the hotel, including the competition
- Suggests other Accor hotels to customers if the hotel is full
- Promotes the Group loyalty program (Accor Live Limitless)
- Diploma or degree in hospitality or sales is an advantage
- Preferably has 1 or 2 years' experience in a customer service or telephone contact position
- Accessible to beginners, with on-the-job training on the same position
- Knowledge of reservation and distribution tools
- Knowledge of the hospitality sector
- Computer literate: desktop applications and internet
- Is conversant and has good working knowledge in English Language
- A third language would be a plus
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Accor Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
- Excellent interpersonal and communication skills
- Ability to prioritize work in an environment with multiple interests
- Ability to handle complex and confidential information with discretion