Food & Beverage Attendant (Club House) - Waldorf Astoria Doha Lusail

Doha, Qatar
Permanent
Full-time

1 month ago

A Food and Beverage Attendant affects every Guest experience with our restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.What will I be doing?As a Food and Beverage Attendant, you will play a key role in ensuring the highest quality standards across our restaurants, bars, banquet facilities, in-hotel cafes, and room service. Your primary responsibility will be to deliver exceptional service that consistently exceeds customer expectations. Other responsibilities include;

Provide exceptional customer service to all guests, ensuring a memorable dining experience
Greet guests warmly, escort them to their tables, and present menus
Handle guest inquiries, special requests, and dietary needs with professionalism and courtesy
Take accurate food and beverage orders from guests
Relay orders to the kitchen and bar efficiently
Ensure timely and correct delivery of food and beverages to guests
Set up and maintain clean, organized, and well-presented tables and dining areas
Clear and reset tables promptly after guests have finished
Monitor tables and attend to any guest needs promptly
Prepare and serve beverages, including alcoholic drinks, with adherence to hotel standards and regulations
Maintain knowledge of the menu, including wine pairings and cocktail ingredients
Ensure that all food and beverages are served at the correct temperature and presentation
Address any issues or complaints from guests promptly, seeking assistance from supervisors when necessary
Work closely with kitchen staff, bartenders, and other attendants to ensure seamless service.
Participate in team meetings and training sessions as required
Monitor stock levels of food, beverages, and supplies, and notify management of any shortages
Assist with inventory management and restocking as needed
Adhere to health and safety regulations, including proper food handling and hygiene practices
Follow hotel policies and procedures, including those related to alcohol service and guest privacy
Promote and upsell food and beverage items to enhance guest experience and increase revenue
Inform guests of any special offers, menu changes, or upcoming events

What are we looking for?Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Friendly, positive, energetic disposition
Committed to delivering exceptional guest service
Motivated to learn new skills and techniques
Smart and tidy, in appearance
Positive and willing to participate on a team and work with a winning attitude
Excellent communication skills in the local language
Flexible, reliable, and responsive to a range of work situations
Prepared to manage a variety of customer types, inquiries, and complaints
Knowledge of alcoholic beverages and mixing of drinks
Previous food hygiene experience
Electronic ordering systems experience
Cash handling experience

What will it be like to work for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton

Apply Now