Reservations Agent

Qatar
Permanent
Full-time

3 days ago

Job Category: Hotel-ReservationsJob Description:We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We're growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.Your day-to-day:

Process and confirm guest room reservations made by clients on the phone, or email

Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

Show complete product knowledge, understand rate structure and apply rate management

Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

Promote and maintain good public relations and endeavors to maximize business

Maintain an accurate room status at all times

Ensure all incoming calls are answered as per the IHG standards, information received by mail is inputted and check constantly the incoming e-mails

What we need from you:

Minimum 2-4 years in the same position in a 4-5 star hotel.

Having a good knowledge in the opera pms system.

Natural attitude towards providing excellent quality service.

Good in writing & communication of English Language.

Computer literate in Microsoft Window applications required

What you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeingAbout Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?About the Team:Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests.In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza

IHG Hotels & Resorts

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