Senior Sales Operations Specialist

• This job reports to the Head - Sales Operations.
• Sales Administrators report to this role.

• Support the sales team in achieving their targets by providing accurate and timely pre-sales costing and P&L calculations.
• Ensure that the sales team has access to the latest and most accurate information, enabling them to be more effective in their role.
• Streamline the sales operations process and improve overall efficiency.

• Proper adherence to the proposal lifecycle process and timelines, and in managing tender and proposal-related correspondence
• Maintain and update the repository of all RFP responses, proposals, and templates.
• Collaborate with cross-functional teams to ensure timely submission of RFP responses.
• Manage and maintain relationships with key stakeholders including clients, partners, and internal teams.
• Ensure that all proposals are compliant with the company's policies and standards.

• Provide support to the sales team by managing pre-sales costing and P&L calculations accurately.
• Coordinate with sales team and partners to ensure effective collaboration and information sharing.
• Manage invoices, payments, and sales support accurately to ensure timely delivery of services to clients. Partner-related activities
• Manage pre-sales activities with partners including identifying opportunities, proposal development, and presentation.
• Coordinate with consortiums for bid submissions and ensure that all bids are submitted accurately and on time.

• Maintain and update the sales library and templates to ensure that the sales team has access to the latest and most accurate information.
• Manage the sales operations and sales admin team to ensure that all sales-related activities are performed effectively.
• Develop and implement processes and systems to improve the efficiency of the sales operations function.

• Contribute to defining team Job Descriptions and competencies.
• Perform interview & selection activities and facilitate onboarding & orientation of new Team Members.

• Build and lead a diverse group of talented HR professionals. Hire, develop, mentor, manage and motivate the team.
• Build a transparent, open, and consistent communication system between self and team members, while ensuring that the team has clear understanding of business direction, strategy, and results.
• Consistently monitor team's work and performance by conducting regular team meetings and systematic reviews.
• Enhance team's engagement levels by creating a positive work environment and by ensuring alignment of individual & team objectives to organizational goals.
• Assist and support team in achieving team goals and elevating productivity.
• Manage the design and implementation of team scorecards in collaboration with the Strategy function.
• Ensure continuous reporting of KPIs.
• Manage underperforming team members.
• Act as an end escalation point for team’s critical issues and ensures solving them in a timely manner.

• Effectively use performance management mechanism to ensure growth and development of each individual team member - setting clear objectives, scheduling periodical informal performance conversations and formal review sessions, providing constructive feedback.
• Support & guide individual employees in the team to achieve work and personal development goals through coaching and mentoring.
• Contribute to career path planning by creating development plans for individual team members and ensuring plan implementation.
• Aid in succession planning by determining the critical roles in the team and identifying ideal successors for the critical roles.
• Ensure training need analysis is done for team members and that the chartered training programs are administered properly.

• Ascertain that work processes and tools followed by the team are effectual and of high standards.
• Establish and document best practices.
• Compare current practices to relevant industry best practices and bridge gaps (if any).
• Closely monitor & audit the processes of the function to ensure the quality & work standards are maintained.
• Evaluate the efficiency of the tools and constantly update them.
• Research the evolving areas of work, new market trends & changes and keep functional processes and standards updated by incorporating these trends and changes into the work model and leading its adoption.

• Bachelor’s degree in business administration, Marketing, Sales or related field.

• NA.

• Minimum of 4-5 years of experience in Sales Operations, Bidding and RFP Management, or a related field.
• Experience in the technology or software industry preferred.

• Strong organizational skills.
• Ability to work independently as well as in a team environment.
• Ability to work in a fast-paced and dynamic environment.
• Attention to detail and ability to work under challenging situations and meet tight deadlines

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