Manages and motivates service teamEnsure that service in his zone is delivered according to scheduleResponse efficiently and accurately to customer complaintsReports guest complaints immediately to the coordinators and ensure is performed with the guestsManage arrival and departure of his team according to the given schedule and ensure that all team members wear the correct uniform and respect VIBE grooming standardsEnsure respect of all procedures and service signaturesFollow up on beverage consumption and restock in his areaOrganize everyday briefings with his team to present the menu of the day and any other necessary informationEnsure that internal KPIs are respected and reached at all times
