About the job Technical Support Resource - Microsoft DynamicsProvide L2 support for Microsoft Dynamics 365 in a banking environment, ensuring smooth operations, quick issue resolution, and minimal downtime.Key Responsibilities:Handle user tickets, troubleshoot technical issues, and escalate as needed.Support D365 modules, workflows, and integrations.Coordinate with vendors and internal teams for fixes.Maintain logs and follow ITIL/change management processes.Requirements:2+ years experience in D365 support (Finance & Operations / CRM).Knowledge of basic configurations, Power Platform, SQL, and integrations.Banking/financial services experience is an advantage.Strong communication and customer service skills.
