Vehicle Finance- Customer Service Agent

• To provide business operations support to Vehicle Finance team

• Assist customers (Retail & Corporate) with necessary documents & provide after sales services.

• Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.

• Maintain quality and compliance management

• As a backup for all operational work & customer services issues.

• Customer service & interactions.

• DIM update, Archiving & all VF Ops related assigned tasks.

• Daily business activity (Amendment /Blocking Release/ Insurance/Postponement / early settlement/ issuance of obligation letter / plate number change letter / Customs letter).

• Compliance to Vehicle Release process & procedures (Corporate & Retail).

• Preparing IPG for corporate customers.

• Ensure full adherence to bank policy, procedure & SOP.

• Ensure professional and ethical standards are maintained at all levels.

• Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.

• Ensure the strict implementation of policies, instructions & circulars related to all procedures, products and services of the bank.

Bayt