Welcome Center Clerk

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per brand standards
• Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
• Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
• Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
• Resolving guest complaints or issues related to reservations, billing, or room assignments
• Record and control wake-up calls accurately
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Page staff member when requested

• Customer service-oriented with exceptional communication skills in English
• Ability to speak other languages and basic understanding of local - Arabic language will be an advantage
• Interpersonal skills and problem-solving skills and the ability to remain calm under pressure
• Basic computer skills
• Customer oriented with a positive attitude and smiling face
• Team player with a positive attitude and willingness to go the extra mile

Accor