Company Descriptiontalabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionResponsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked.What's On Your Plate?Support the local Ops Manager & (key) account managers to improve operational metrics & set vendors up for successOwn new vendor onboarding processes including scanning inventory for catalog creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hoursActioning vendor changes i.e. opening hours, contact numbers, assortmentCoordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc.)Responsible for updating vendors' assortment catalogue and integrations process for assortment, inventory management & price updatesDaily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & pricesRegularly reviewing vendors' assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops managerResponsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation and vendor complianceVendors point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately.Collaborate with other VCs within the market and across the region for best practices and lessons learnedAbility to carry out daily checks with limited support, ensuring all local processes are followed and completedWhat Did We Order?Strong vendor operational knowledgeAbility to document processes and guidelinesAbility to work with data and highlight key insightsAbility to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate1 plus years experience in an operational roleUnderstands grocery operations
