Referral and Booking Management System Agent
- Doha, Qatar
- Permanent
- Full-time
- Manage incoming referrals, ensuring accurate data entry and timely processing.
- Schedule appointments and bookings, coordinating with patients and healthcare providers.
- Maintain accurate records of all referrals and bookings within the system.
- Troubleshoot and resolve any scheduling conflicts or booking issues.
- Provide excellent customer service to patients and healthcare providers, answering queries and providing assistance as needed.
- Generate reports on referral and booking activity, identifying trends and areas for improvement.
- Collaborate with other team members to ensure efficient workflow and optimal patient care.
- Maintain confidentiality of patient information and adhere to data protection protocols.
- Bachelor's degree with 1 year of similar experience or Minimum high/secondary school graduation with at least 3 years of work experience preferably call Centre.
- Proficiency in using referral and booking management systems.
- Work requires a minimum of 2 years experience in a healthcare setting or quality department or management experience.
- Preferred data quality experience in health care organizations.
- RBMS or Call Centre experience is a distinct advantage.
- Fluent in English & Arabic
- Knowledge in Excel, Word, PowerPoint, Outlook, Internet etc.