- Greet & seat customers and serves them in a professional, discreet & personalized way.
- Practice good customer relations and attends to customer complaints / queries satisfactorily.
- Answer telephone according to F&B restaurant standards.
- Take reservations and provide information regarding F&B outlets
- Observe and anticipate customer needs.
- Handle customer requests and complaints according to F&B guidelines and exceed customer expectations.
- Assist with service as required by the Manager.
- Ensure that the Manager is kept informed of all guest comments and complaints.
- Communicate actively with the guest in the outlet to obtain feedback, as well as to generate revenue by recommendation.
- Actively use up selling techniques to exceed guest expectations and increased revenue.
- Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
- Set up the hostess desk, reviews the reservation and makes a reservation floor chart.
- Operate cash register as directed by the Manager.
- Perform any other duties assigned by the Manger.
- Open the restaurant for business at the prescribed time each shift.
- Inspect every menu and lists to ensure their condition and appearance.
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