Front Office Supervisor

Doha, Qatar
Permanent
Full-time

3 days ago

Company DescriptionLa Cigale Hotel Managed by Accor is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets-including two nightlife venues and outdoor seating areas-two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city's commercial and cultural hubs. As part of Accor, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob Description

Assist the Rooms Division Manager in all aspects of the department and ensure service standards are followed
Provides managerial support for Reception, in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train supervisors and fulfill training role.
Manage any emergencies on the desk and take necessary actions
Follow up all audit points about LQA, JD Powers, etc.
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications

Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills
Degree or Diploma in Hospitality Management is an asset
Fluency in English
Minimum of 1 year previous proven supervisory experience
Must have the ability to handle a multitude of tasks and Guest requests
Knowledge of Micros-Fidelio Property Management System an asset
Should possess or seek certification in basic first aid
Strong guest service orientation and training skills background required
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor

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