Client Services Executive (Qatar)

• Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.
• Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.
• Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.
• Assist the other departments in investigating and resolving transaction related queries.
• Identify ways of improving client service and recommend them to the Team Leader / General Manager.
• Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.
• Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.
• Interact with Customers and assist them for resolving their respective queries.
• Assisting other departments to get responses from Correspondent Banks for their respective tasks.
• Utilizing software, databases, and tools appropriately

• Must be a graduate as a minimum.
• Minimum two year’s customer service experience within a service industry.
• High standard of accuracy and attention to detail
• Exceptional customer service skills
• Good telephone etiquette
• Ability to effectively prioritize and execute tasks in a high-pressured environment
• Proven team player
• Strong written and oral communication skills
• Must be able to speak fluent English language
• Ability to speak Hindi, Urdu and/or Bengali will be an added advantage

iFAST Global Bank Ltd