In Room Dining Order Taker
Mandarin Oriental
- Doha, Qatar
- Permanent
- Full-time
- Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest. This includes wine pairings, ingredients and promotions
- Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated
- Maintain a smooth communication with the corresponding kitchen staff for a flawless service
- Advise guests with approximate time frame for preparation, delivery and all related policies as well as answering to any other guest inquiries, including restaurant reservations if required
- Assure guest orders are complimented and any special guest requests are considered in line with the LQEs
- Coordinate and assist the IRD Manager on the delivery of all the VIP amenities and work closely with the Front Office team to assure that all requirements are delivered as per standards
- Help and assist the IRD Server in coordinating, setting up and clearing In Room Dining tables if required and assist in preparing the daily mise-en place and assure that all office related stationary is in place and restocked Track and follow up on the timely delivery of orders and collection of trolleys with the in room dining colleagues to avoid delays.
- High School qualification or equivalent is preferred
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
- A minimum of 1-year experience as order taker or another role that requires regular customer contact by telephone (not necessarily F&B related)
- A minimum of 1 year of experience working within a F&B operation within a 5-star hotel is preferred
- Ability to understand effective approaches of communication with different individuals
- Ability to handle telephone calls and speak in an articulate manner