Job SummaryResponsible for supervising all post-marketing, budgeting, customer follow-up, and general business plans to make sure customer are satisfied and that sales improves.Job Responsibilities 1Train, motivate, and lead after sales teams to achieve set objectives and targetsMaintain contact with clients to obtain customer feedback regarding product/service qualityAssist clients in resolving issues and complaints concerning purchased products or servicesBuild and establish good work relationship with clients to facilitate increased patronage and revenueMonitor contract details to notify clients of pending expiration and help process renewalOrganize promotional and marketing campaigns to create awareness and product publicitySupervise the operations of after sales teams to ensure set targets are metJob Responsibilities 2Develop and implement strategies effective for ensuring a satisfied clientele and increased returnsLiaise with other sales departmental heads to discuss business plans necessary for enhancing sales performanceDirect and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standardsDevelop and optimize support and service processes, tools, and systemsConduct price and contract negotiations with clients to establish contract details and attain profit marginOversee all post-sales services provided to clients to ensure customer satisfactionMaintain an up-to-date knowledge of job operations by conducting research and participating in educational programsProvide periodic reports to management on all after sales activitiesEnsure compliance with all general and company policies when carrying out job duties.
