Assistant Restaurant Manager - Raffles Pool

Raffles Hotels & Resorts

Doha, Qatar
Permanent
Full-time

20 days ago
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Company Description#BeLimitlessWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESSJob DescriptionScope and ObjectivesYou are empowered to make any decisions for the betterment of the event flow or guest satisfaction and are accountable for the outcomes of your actions.Food and Beverage Mission StatementFood & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist AmbassadorOur MottoGracious with people, ruthless with standards and hungry for more.GroomingOur appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.Personal Attributes

Motivator & Initiator
Positive attitude and well spoken
Result driven
Display initiative
Commitment to professional values
Team player
Customer / people oriented
Created / open-minded

Key role and responsibilities

Assistant Manager is responsible for the smooth operation of his/her specific area
He/she is responsible in linking all facets of service, cuisine and entertainment
In charge of training, grooming standards
Should be creative and confident and be prepared to think outside of the box
He/she should take the time to get to know the guests and be committed to service excellence
Initiative to invest in self-development
Being entrepreneurial, thinking beyond the boundaries and leading by example are expected
All hotel standards to be exceeded at all times
Keep ahead of industry trends, create and implement new revolutionary standards
Develop ideas on increasing guest satisfaction
Ensure the operational inventory is always accounted for and in immaculate condition
Ensure all responsible ares are maintained at the highest levels
Create opportunities for upselling products
Develop the team to strive for excellence
Assume the responsibility of daily operations
Creates efficient rostering system
Following up on opening and closing checklists
Ensure all appropriate equipment is on hand for each service period
Conducts daily briefings for all staff prior to commencement of shift
Handles security incidents, guest complaints with confidence and in a professional manner
Directly work with all heartists to create a flow of new and ‘improved’ ideas
Ensure awareness and deliver the optimum levels of service and guest satisfaction
Maintains the HACCP standards as required by the regional governing body
Ensure all hotel property and facilities are maintained an in an optimal working order
Master all POS systems
Establish and maintain effective communication across all divisions
Lead by example through a passionate, hands on approach
Assist with collecting information for the monthly P&L review
Records and reports Glitch incidents with integrity and transparency

Additional InformationThe hotel reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.

Raffles Hotels & Resorts