System Administrator

• Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
• Ready to work on 24/7 Shifts.
• Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
• Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
• Ensure accurate historical incident data storage with quick access for problem solving.
• Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
• Engage in software acceptance and integration before site deployment.
• Participate in product migration and deployment at customer sites.
• Perform System Admin role as a backup for the main resource whenever required. Main responsibilities include maintaining and managing all server hardware and software systems and their performance and availability. Troubleshoot and resolve infrastructure issues in a timely manner, ensuring minimal disruption to operations.
• Execute day to day CA/RA operations as per documented operational check lists.
• Support the execution of the operational key ceremonies and the overall PKI management cycle.
• Provide routine certification services such as customer services and document control processes relating to Subscriber Certificate registration, generation, and revocation.
• Interact with applicants and subscribers, managing the Certificate request queue and completing the Certificate approval checklist.
• Support the PKI administrator in various technical PKI activities (incident handling, testing,).
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
• Train customers and team members on the solution and technology whenever required.

• You must have a bachelors degree in computer science or equivalent.
• Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment.
• Moderate to good experience on performing System Admin and PKI related tasks.
• Extensive understanding of Windows and Redhat Linux.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
• You must be fluent in English. Knowledge of Arabic will be an added advantage.
• Strong communication and interpersonal skills are a must, with the ability to work effectively in a team environment and customer oriented.

• Java and .NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
• Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
• Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
• Identity Access Management (SAML, OpenID, Oauth 2.0, etc.,)
• Working knowledge on PKI, Certificates Management, RA, CA, OCSP, TSA, SVA, OpenSSL, keytool, etc.,
• Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
• IIS, Apache Web Server, Active Directory, LDAP services
• CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
• Working knowledge on Database (Oracle, MSSQL, MS-SQL, MongoDB) will be an added advantage.

• A good understanding of IAM Solution and HSM.
• Supporting and troubleshooting applications on the Android and iOS platforms
• VMware infrastructure.
• Storage and SAN
• Backup solution
• Network configuration (Load Balancer, Firewall, etc.,)

Duncan & Ross