Senior Spa Therapist - Waldorf Astoria Lusail Doha

Hilton

Doha, Qatar
Permanent
Full-time

2 months ago

A Senior Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.What will I be doing?As a Senior Spa Therapist, you are responsible for performing the following tasks to the highest standards:

Performing different types of massages, beauty treatments, and wellness therapies
Maintaining detailed records of massages, treatments, and therapies performed on each spa guest.
Communicating with guests during massages to adjust massage techniques as required
Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use
Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor.
Enquiring about guests' medical conditions and allergies before providing spa services.
To ensure high standards of cleanliness in the department
To report any maintenance issues to Spa Director
Assist in all areas of the operations as requested by Spa Director
To be fully aware of current and future services offered by the hotel
To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
Attending Hilton Trainings and monthly departmental meetings as required
Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
Accurately process all billing and posting for spa and retail services: report any overages and shortages to Spa Director
Accurately explain spa treatment menu and packages to guests
Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
Ensure stocking of water and other beverages are set up and break down of beverage and fruit station
To ensure audio-visual equipment is well maintained and in good condition
To ensure high standards of cleanliness in the department
Provides courteous and efficient guest service from point of arrival through check out
Orient the guests through our Fitness facility, greets guests and provides personal guest service

What are we looking for?A Senior Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to read, writes, speak and understand English to effectively communicate with guests
Ability to speak effectively in front of groups of customers or employees of organization
Ability to deal with problems involving several concrete variables in standardized situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in a resort or wellness related field, or in Hospitality
Recognized diploma/ certificate. CIDESCO, CIBTAC, NVQ level 3, International Diploma is also considered.
2 years in 5 Star Spa
Passionate about Retail sales
Perform advanced facial with machine and body treatments
Expert in skin analysis
Traditional Moroccan Hammam is a plus
Sound knowledge of anatomy, physiology, and different massage techniques

What will it be like to work for Hilton?The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton

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